Before a customer ever calls your business, they Google you. And what they find in those first few seconds — your star rating, your reviews, your overall reputation — determines whether they pick up the phone or move on to the next option. A low rating or a handful of negative reviews can quietly cost your business thousands of dollars every single month without you even realizing it. At Kinedo Digital we specialize in building and protecting the online reputation of Atlanta area service businesses so that when customers find you, they choose you.
Real Results: From 1.6 Stars to 4.7 Stars Across 4 Locations
When we took over reputation management for a multi-location orthodontic practice in Atlanta, their Google ratings were averaging 1.6 stars across all four offices — low enough to turn away virtually any new patient searching online. We designed and implemented a staff incentive program that motivated front office employees to consistently ask satisfied patients for reviews. Within months the practice climbed to 4.7 stars across all four locations. New patient inquiries increased dramatically and the ratings have stayed strong because the system we built keeps running on its own. That is the power of a real reputation management strategy.
Free Reputation Audit